"Staff at A&E: Service was superb"

About: North Tyneside General Hospital / Accident and emergency

(as the patient),

Following a telephone consultation with my GP's receptionist I was advised to attend North Tyneside General Hospital A&E department to check out a possible heart condition.

When I got there I was greeted by a very polite receptionist who advised that my partner and I went straight through to the clinic. We were then shown to a cubicle by a polite skilful nurse who immediately performed an ECG, blood pressure and body temperature and ensured that I was feeling comfortable. Within minutes I was seen by a senior nurse who put me further at ease. In addition to this I was seen by a charming doctor called Nigel who was excellent and informative with my partner and I.

Overall the whole service provision was superb, well done to A&E

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Responses

Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust

picture of Annie Laverty

Dear Dave

Thank you so much for sharing the very positive experience you had at our A&E department. It is important to all our staff that our patients feel comfortable and at ease during what can be a very worrying and frightening time.

Thank you also for taking the time to acknowledge the contribution of the different members of the team - we know that all our staff have a part to play in excellence. I will ensure that your kind comments are shared with them all. I am sure that Nigel will be extra pleased to hear what a difference he made.

Kindest Regards,

Annie

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