"i have had two babies at the ..."

About: Peterborough Maternity Unit

(as the patient),

What I liked

i have had two babies at the unit, one 2005 and one 2007. i am due to have no 3 dec 2008 and hope that its the same as it was. i was treated wonderfully both times, my only negative comment would be that sometimes i felt like things were taking a lot longer because things were not explained properly to me, i got the feeling that once id had one baby they just expected me to take the lead with the second which is not always possible depending on the experience of the first.

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Response from Peterborough Maternity Unit

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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