"Unreasonable wait time for results"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Anonymous
My wife had a heart scan on 10th May 2013 following the usual NHS wait times. she has been (and still is) in extreme discomfort. As of today 28th June some 7 weeks later she has still not had the results of this test. Our GP requested results and was told they would be provided by phone directly on Wed 26th. Nothing. On contacting the Consultant's secretary (stand-in) yesterday the response she received was almost to the point of abuse. "There are hundreds of these, I don't know when you'll get the results but I don't have them." and more on the same theme. After intervention by the GP's office there was a weak promise of a letter to be sent but I am not hopeful. If the person contacted was in a business speaking to paying customers like that she would be out of work now. Don't use this place if you can avoid it - I am convinced it is a permanent losing ticket in the postcode lottery of NHS.