"still waiting for consultant appointment"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

I had surgery for abceses under my armpits and skin grafts I am still my waiting for another appointment for months as I have further similar problem elsewhere on my body.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very concerned to hear that you are experiencing a delay in receiving a follow up appointment after your surgery. We strive to provide the highest standard of care possible and we are very sorry that this has not been your experience. We would like to look into this further to establish when your appointment is scheduled to take place, and also to find out why it has been delayed. If you would like us to do this for you please make contact via our Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham. Thank you again for taking the trouble to post your comments on the NHS Choices website.

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