"Jumped up Registrar"

About: Chelsea & Westminster Hospital / Endocrinology

(as the patient),

A registrar called me on behalf of my specialist to arrange admission for a procedure. He was annoyed when I said I had a number of questions I needed answered before I made a decision as to whether to go ahead. "I'm only ringing to make the appointment" he said. I said that if he was too busy to answer my questions, forget about an appointment and I'd save the questions for a few months down the line when I was due to see my specialist.

Begrudgingly he then said I could ask questions, as my specialist wanted the procedure done before he next saw me. Too bad he wasn't able to answer my questions. It's always a worry when as a lay person you have more knowledge about complex endocrinology than does a registrar with a superior attitude.

I informed him I would need to check my diary as I had many hospital appointments, to which he had the nerve to say he couldn't see any on the system. No - at other hospitals. He wanted to know which - as if it is any of his concern.

Said I needed a letter for my employer that evidenced it was a 1. 5 day medical. He went on to tell me he was terribly busy, about to travel to a terribly important conference and may not have time for the letter - which wasn't his job after all and why did I not just ring in to work sick.

Well, because I am a professional who needs to rearrange my work load, and to get paid time off, I need to prove to my employer that I have a legitimate reason.

Needless to say, I didn't even consider that he would provide the letter, what with his busy schedule and being so very important. So I wrote to my already over stretched consultant and asked him to provide the letter.

Oh and my question about primary vs secondary adrenal insufficiency was easily answered on google anyway. I do hope he learnt something at the conference.

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Response from Sian Nelson, Membership and Engagement Manager, Chelsea and Westminster Hospital NHS Foundation Trust


We are sorry to hear about your experience.

Please contact the PALS Team in order for us to conduct an investigation into your experience if you wish.

Please email us at pals@chelwest.nhs.uk or you can call us on 0203 315 6727.

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