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A&E, CDU

Story from nhs.uk

"A&E, CDU"

About: William Harvey Hospital (Ashford)

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My 90 year old mother was admitted to A&E on 8th June 2013 then transferred the same evening to CDU where she stayed for a few days. The treatment she received, particularly on first admittance, was absolutely amazing. Every member of staff we encountered was so professional, helpful, kind and understanding. Please pass on my thanks to all concerned.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 26/06/2013 at 10:36
Published on Care Opinion at 11:00

Thank you so much for taking the time to provide us with feedback about your mother's care. We are very proud of our staff who carry out their work with professionalism, care and kindness. I will ensure they receive your feedback. I do hope your mother is recovering well.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/08/2013 at 17:20
Published on nhs.uk on 06/08/2013 at 04:00

Thank you for your extremely positive commetns and your kind comments will be fedback to the staff on both the A&E and CDU departments as this feedback is such a powerful motivational tool. We hope that you mother is on the road to recovery and would like to thank you for taking your time to post your comments.

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