"Disgraceful lack of communication and care"

About: Princess Alexandra Hospital (Harlow)

Anything else?

What a shambles: - seven hours to put a drip in - nurses only know the patients by bed numbers not names (apparently they're not trusted with a list with names on in case they lose it!) - pointless ringing the ward as an update could be about anyone - inappropriate food dumped in front of elderly patients who can't eat it - no help to drink - no water offered - medication for drip signed out and left on locker for 24 hours - nurses don't seem to bother to read patient notes - entries in notes not consistent with care given (probably why the nurses don't bother with them!) - person in charge knew nothing about the patient (not even which bed) - different people in charge every day

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Responses

Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and achieve high quality outcomes for all of our patients first time, every single time. I am truly sorry we have not been able to achieve that for you and I know we are now in contact with you by email. Please do not hesitate to get back in touch whenever you need an update on where we are with our investigation of these issues and ultimately will lead to lessons learned and services improved for everyone who comes to The Princess Alexandra Hospital NHS Trust. As always our patient experience team is always on hand to respond, you can call them at any time on 01279 82 70 84 or email pals@pah.nhs.uk.

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Response from Shahid Sardar, Head of Patient Engagement, Patient Safety and Quality, The Princess Alexandra Hospital NHS Trust We are preparing to make a change

Dear Anonymous,

The Princess Alexandra Hospital NHS Trust is working hard to improve services and achieve high quality outcomes for all of our patients first time, every single time.

I am truly sorry we have not been able to achieve that for you and I know we are now in contact. As always our Patient Experience Team is always on hand to respond, you can call them at any time between Monday and Friday, 9am to 5pm on 01279 82 70 84 or email pals@pah.nhs.uk.

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