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Denta Line

Story from nhs.uk

"Denta Line"

About: Kent & Canterbury Hospital

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Had a toothache for 24hrs so phoned Dentaline at 09.45 am and was given an appointment for 11am at Kent & Canterbury Hospital. Was told to check in at the Fracture Clinic and was seen immediately by reception staff. Filled out a form and was seen straight away by an exceptionally nice Dentist. The problem was diagnosed by an x-ray and I was given antibiotics. The whole procedure took 20 minutes. Excellent service by all concerned. Cannot rate highly enough. Thank you.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 23/06/2013 at 08:19
Published on Care Opinion on 24/06/2013 at 10:58

Thank you for taking the time to provide us with feedback, really great to hear how satisfied you were with the service we provided for you. Hope the toothache has settled.

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Response from Kent & Canterbury Hospital 10 years ago
Kent & Canterbury Hospital

Submitted on 25/06/2013 at 12:07
Published on nhs.uk on 26/06/2013 at 04:00

We would like to thank you for your feedback and are pleased to note that you had such a positive experience. This will be logged onto our database and reported to the manager of the unit so that they provide feedback to the staff of the unit so that they are aware. All of our patients comments are used as a tool to improve services as a direct result of our patients comments. We hope that you have now recovered.

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