"ward 22 and short term ward"

About: Luton & Dunstable Hospital

Anything else?

I was told to go home in extreme gall bladder pain after a nurse said to me " what are you still doing in here. Do you know how much it costs to keep you here". After 5 mins of this I went to the toilet and upon my return my bed had been stripped. Absolutely disgusting. Reported to a board member and they never followed up. That was Dec 2012. Still awaiting gall bladder removal. Right hand doesn't know what left is doing. Terrible behaviour.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one and that you are still awaiting your surgery. We apologise for this and can assure you we will make staff aware of your comments. We will investigate this matter as much as we can from the information given and would encourage you to contact us so we can resolve your concerns about a date for your surgery. Please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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