"brief visit"

About: Royal Bournemouth General Hospital

Anything else?

Just wanted to take time to say thanks to the Paramedics,Doctors and Nurses at Bournemouth A&E . After being admitted to A&E last Friday after passing out , whilst feeling very groggy I felt I did receive very good treatment and was treated with care and respect . I was also kept up to date with what was happening by the doctor who in the main was looking after me who was very pleasent and informative . If there was anything I would say i felt that could be improved was that when I left (7am) perhaps someone could have ran through what had happened whilst I'd been there now that i was a bit more with it .This isn't a criticism as i know how busy you guys are there just hopefully helpful feedback . Once again thanks as I felt I was in safe hands . Regards Jeff Walker

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Jeff

We greatly appreciate the time you have taken to provide us with your feedback as an emergency patient. I am delighted that you were reassured and kept informed by caring and respctful doctors and nurses and hope that we met your expectations as we always strive to provide high quality care. I will share your comments with the department and also highlight your thoughts about providing an update of your care at the time of discharge

Once again thank you for your feedback.

Kind regards

Sue Mellor, Head of Patient Engagement

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Response from Royal Bournemouth General Hospital

Dear Jeff We greatly appreciate the time you have taken to provide us with your feedback as an emergency patient. I am delighted that you were reassured and kept informed by caring and respctful doctors and nurses and hope that we met your expectations as we always strive to provide high quality care. I will share your comments with the department and also highlight your thoughts about providing an update of your care at the time of discharge Once again thank you for your feedback. Kind regards Sue Mellor, Head of Patient Engagement

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