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Clinic b in eye hospital manchester

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"Clinic b in eye hospital manchester"

About: Manchester Royal Eye Hospital

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Out patient Clinic b in manchester eye hospital is a total waste of time, been offered opointment at 3.15 but seen by around 6 o clock thanks to the staff. 7 nurses standing doing nothing with 1 consultant working hard with patients .i wonder why we have more nurses at this clinic just to pick up patient,s file write a time and date lol . Lots of patients were angry some gone home could not wait longer.fell sorry for nhs and their hard working bosses.

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Responses

Response from Manchester University NHS Foundation Trust 10 years ago
Manchester University NHS Foundation Trust

Submitted on 26/06/2013 at 14:50
Published on Care Opinion at 16:57

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences in Module B at the Eye Hospital. We are sorry for the length of time it took for you to be seen in clinic and for the care and treatment you received.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Eye Hospital 10 years ago
Manchester Royal Eye Hospital

Submitted on 26/06/2013 at 15:49
Published on nhs.uk on 27/06/2013 at 04:00

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences in Module B at the Eye Hospital. We are sorry for the length of time it took for you to be seen in clinic and for the care and treatment you received. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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