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unorganized,chaotic,clueless,complete waste of...

Story from nhs.uk

"unorganized,chaotic,clueless,complete waste of..."

About: Barnsley Hospital

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barnsley hospital is a complete waste of time,i have told my gp never to send anyone to barnsley as it is a waste of time,dermatology are a complete waste of time so unorganised with no doctors so its impossible getting appointments,when they do send u an appointment they send you to the wrong surgery,they do not follow things up properly.thank god i eventually got refered to a proper hospital instead,one that is being run properly

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Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust 10 years ago
Jill Pell
Head of Patient Experience,
Barnsley Hospital NHS Foundation Trust

Submitted on 08/07/2013 at 09:50
Published on Care Opinion at 16:19

Dear Clare

We are really sorry to hear that you have had such a poor experience of care at our Dermatology Department. I will pass your feedback on to the service manager who I know will want to look into your concerns further. To help us improve our service it would be helpful if you could ring our PALS team on 01226 432430 or email barnsleypals@nhs.net and give us your contact details so we can ring you to find our more about what went wrong for you.

Thank you for taking the time to give this feedback as it helps to understand what matters to patients and where things need to improve.

Regards,

Jill Pell

Head of Patient Experience

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