"Doctor in A&E genuinely cared about my recovery "
About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital Accident & emergency FK5 4WR
Posted by deaks (as ),
I recently used the NHS Forth Valley A&E department as I had sprained my ankle and could not walk without support.
After a very rude receptionist asked me the routine questions through gritted teeth and used the word ‘sit’ after we had went through the questions, I had no hope for this department and was dreading meeting the doctor.
The doctor who dealt with my sprain couldn’t have been nicer. He had such a great sense of humour and made me feel at ease, taking my mind off the pain in my foot. After looking at my foot he gave me a sheet with exercises to strengthen my food and demonstrated each of these so I knew exactly how to do them. He gave me a lot of extra advice and websites to use for my foot. The Doctor also recommended I visit my GP in a week to make sure it was healing how he thought it would.
I was so happy with my service from this doctor and felt like I wasn’t just a number but a person he genuinely wanted to help!