"Positive Experience 17 June 2013"

About: Torbay Hospital

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I attended the fracture clinic at Torbay hospital today. I would like to say how impressed I was with the smoothness and precision of the attention I received at reception, X-ray and physiotherapy. For example the staff at reception were handling a busy shift (118 patients scheduled) with both efficiency and excellent customer service. My visit today reinforced my positive views of the hospital that I gained as a result of the emergency treatment I received over the early May bank holiday. Thank you

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Response from Torbay Hospital

Dear Cynthia Many thanks for taking the time to provide feedback about your two recent experiences at Torbay Hospital. It is reassuring to note that on both occasions your care and treatment reached the standard we constantly strive to achieve, despite staff working under pressure. Your kind comments will be shared with the staff concerned. Best wishes, South Devon Healthcare NHS Foundation Trust

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