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Chief Executive of NHS Highland blogs about Patient Opinion

Last April Patient Opinion signed to run a joint pilot scheme with NHS Scotland and the 'Better Together' programme to work with individual Health Boards to capture patient feedback. The work has now been ongoing for nearly a year and we have had endorsement of our service and work from the very highest level at one of the trusts we have been working intensively with.

NHS HighlandPatient Opinion are delighted to have received a blog post from the very top. The Chief Executive of NHS Highland has kindly blogged for us on why she feels that Patient Opinion and patient feedback are so important to her trust. Not only that, NHS Highland have embraced the online feedback received on Patient Opinion and currently have an impressive 16.7% change rate meaning that nearly one fifth of stories featured about this trust result in a service change.

We are always delighted to get endorsement from the very top of any organisation and we are very pleased that Elaine Mead reflects the positive attitude displayed by all staff at NHS Highland. The full blog post can be accessed on the Patient Opinion Blog or by clicking a direct link NHS Highland Chief Executive blogs about Patient Opinion


23rd January 2012