Find out about the value and benefits of Care Opinion for providers.
Care Opinion is the UK’s leading independent feedback website, enabling patients, service users and carers to share their experiences of health and social care services. As a not-for-profit social enterprise, we facilitate dialogue between providers and people using their services. Care Opinion is an easy, cost-effective and efficient tool for hearing from people using local services.
Stories are most useful when they get to the right staff. Care Opinion gives busy staff easy access to feedback that is relevant to them. This is all automated, simple to use and in real-time.
Care Opinion makes it easy for feedback to be transparent and accountable. Publicly show that your staff are listening to and engaging with feedback and show when you make a change. Engagement on Care Opinion is a powerful message for your commissioners.
Care Opinion online engagement can fit alongside other strategies for public involvement, such as surveys, and other more quantitative data. The Care Opinion API is available to help triangulate with more quantitative data.
Below is an example of the different types of reports you can generate through a Care Opinion subscription to demonstrate engagement, show improvements, learning, and much more.
Providers we work with
The range of providers that Care Opinion works with is extensive and includes:
- NHS Health Boards and Trusts
- Health & Social Care Partnerships
- Small community providers
- Primary care providers
- Social Enterprise providers
Care Opinion is a key ingredient of a public engagement strategy as well as part of quality improvement, risk, and governance processes.
The right option for you will depend on a few factors, for example, the sector you are in and the size of your organisation; access to staff logins, and materials are key considerations. Each subscription will therefore vary according to the particular needs.
What to expect from a Care Opinion subscription
- Full support from our expert team to implement Care Opinion across your services.
- Comprehensive online and offline resources to help staff engage with the functionality of the Care Opinion platform.
- Expert social media and comms support and entitlement to promotional materials.
- Multiple staff logins allow staff to engage with the right stories for their service.
- Learning from public feedback that links with risk, complaints, and governance which can improve staff culture.
Across the UK and internationally, people are learning about the positive impacts online feedback can create, for patients, service users, carers and staff.
Read these fantastic blogs tagged with Provider Impact that demonstrate how Care Opinion has worked for providers.
Key Feature
Invitation links are a way for subscribers to invite feedback through Care Opinion, using either a simple link or a QR code. Invitation links make it easy for staff to customise our “tell your story” workflow for their own service.
Invitation Links can:
- ensure a specific service is suggested
- add tags automatically
- offer story authors a link to your own online survey or other feedback systems after they have shared their story, allowing you to create a “hybrid workflow”
Invitation links are easy to set up and use across all your services, and can be used with our normal website, our kiosk mode, and our embeddable widgets.
To find out more about Invitation Links read our blogs tagged with Invitation Link
The video below 'Online feedback at ULHT: what have we learned?' contains some wonderful advice when embarking on a Care Opinion subscription.
Online feedback at ULHT: what have we learned? from CareOpinion on Vimeo.
If your service is based anywhere in the UK and you are interested in finding out more about a subscription, then email the address below, and we will direct you to the right member of the Care Opinion team: subscribing@careopinion.org.uk