On the sixth day of Christmas

For Day 6 of our Christmas Good News, instead of a story from a patient, I have chosen a blog post by a member of staff in the NHS.

Feedback is about real relationships

"When things have not been experienced the way services would have wished them to be, Patient Opinion has the power to restore trust when this has been weakened, to provide a supportive connection for people who have been let down and to showcase dialogue focused on apology, restoration, learning and improvement.

You can read this blog post on Patient Opinion

What this blog post means to me

I chose this because, for me, our work at Patient Opinion is about relationships, not about data. Every day we see relationships restored, through nothing more than genuine listening and empathic response.

In this blog post, Craig shows how dialogue - even online dialogue - has the power to heal. It's another part of caring for people's health.

James

If you tweet this, please use hashtag #poChristmas. Thank you!