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Patient feedback: what's the big picture?

Update from Care Opinion

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picture of James Munro

Sometimes people ask us: so what is everyone saying? Can't you just summarise it all? Don't bother me with all these stories - just give me the big picture.

So here it is, thanks to Wordle. The big picture of our last 100 postings.

Response from JKS on

So, The top 5 to me look like: Hospital, Staff, Ward, Told, Time? That's very interesting.

Response from jamesm on

@Justin: Yes, I think so. It will be interesting to compare acute hospital care (most of our postings to date) with the postings we are now receiving from mental health services users. And it would also be interesting to compare Patient Opinion's postings with those coming in through NHS Choices... (adds note to "to do" list). @David: great idea - I'll give it a try. I also just found a really interesting summary of text visualisation tools at: http://www.timshowers.com/2008/08/visualization-strategies-text-documents/ Plenty to play with there!

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