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Care Opinion

An excellent service

Posted By Stephen600

"An excellent service"

About: Downe Hospital / Urgent Care Centre

(as a parent/guardian),


We brought our daughter to the Downe A&E after she fell from a climbing frame at a play park whilst we were on holidays. We were seen almost immediately on arrival by kind and courteous staff. My daughter was given pain relief, x-rayed, casted and discharged within a 2-hour period. We were given clear instructions to follow on discharge and the follow up care was fantastic too.

All of the staff we encountered were very friendly and professional. We were able to continue with our family holiday and the quality of the care received alleviated a lot of the stress associated with this injury. The only slight issue we encountered was after phoning and cancelling the last follow up appointment (the consultant told us this appointment wouldn't be needed unless we had any concerns), my GP surgery were sent a DNA letter despite us cancelling this appointment over the phone. All in all, we received an excellent service. Thank you to all the amazing staff. 

Environment

Environment


Appointments

Appointments


Cleanliness

Cleanliness


Waiting Time

Waiting time


Staff attitude

Staff attitude


Staff skills

Staff skills

Reception

Reception


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Responses

Response from Joanne Carson, Clinical Manager, Unscheduled Care, South Eastern HSC Trust about a year and a half ago
Joanne Carson
Clinical Manager, Unscheduled Care,
South Eastern HSC Trust

Submitted on 23/11/2022 at 17:37
Published on Care Opinion on 24/11/2022 at 09:19

Thank you so much for taking the time to share your experience in Downe Urgent Care.

I am delighted to learn that your daughter was assessed and treated promptly and that you found our staff to be courteous, friendly and professional. We are all very proud of the service delivered in Downe Urgent Care, but to hear such positive feedback from a service user means so much to the entire team.

It is disappointing to learn that your GP received a DNA letter despite you cancelling the review appointment, please be assured that we will investigate how this happened with the intention of it not happening again to someone else.

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