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Care Opinion

Responsive booking system

Posted By Trebmal

"Responsive booking system"

About: HIV North Staffordshire and Stoke on Trent

(as a service user),

I get medication from the Stoke clinic and when I realised I was close to my appt I got concerned I needed to call the clinic.   I wasn’t sure which option I needed to call so I left a voice mail.  Despite realising I’d left a voice mail in probably the wrong system I got a call back from the team in the next 3 hrs.  I do like the team in Stoke 

Though it’s a shame some service groups who are with you longer term can’t have an access point or a log in to send a message or reschedule an appointment,  send questions and a confidential or post-to service. 

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 17 months ago
We are preparing to make a change
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 30/11/2022 at 15:30
Published on Care Opinion at 15:33

picture of Julia Barraclough

Thank you for taking the time to provide feedback on the service you received. I really appreciate your positive comments about the Stoke team.

I do understand your points about easier contact for patients who attend our service on a regular basis and we are certainly looking into this to improve service access. One development we are working on is to provide our patients with a patient portal to enable you to securely access your own record and be able to book appointments online. This is still in development but your feedback helps us to understand the need for enhancements to improve our service.

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Update posted by Trebmal (a service user)

I would also like to add the team in Stoke are so supportive … I met Sophie who took my bloods. The only person who can administer bloods and I didn’t even feel it.. 10/10 to her for the best ever bloods I’ve had taken

the only negative is Alcura who are really concerning .. I can’t get through need urgent meds.. have 7 days supply and despite being on hold and emailing twice I’ve had no reply

it’s a shame the clinic can’t administer meds direct to the face to face clients who come in

the anxiety knowing if my meds don’t arrive in time could start off a reversal of events which I don’t want.

I hope alcura do make service changes

And can the information be shared in service for plus health charity - a free peer network U.K. wide service offering free support online to anyone with a diagnosis of hiv (including family friends who may need some education)

It costs nothing and is there to support your Client group. I’ve shared cards leaflets with the team but haven’t seen any of the posters (they maybe out of view)

Happy to discuss

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