"Asking for help"

I have been in the care of Huntlyburn mental Hospital in the Scottish Borders. I have used this service more than once but was without any service for almost 4 years. I had the worst time in my first 3-4 weeks and found everything tough. I found the staff really unhelpful and felt that there was something about my appearance. I would ask and everything was difficult in response. I also felt I was asking for help with very little back. To be fair, now I need less help, it feels better. I hope to be going home in a few weeks.  I have a great doctor and for that I am thankful. I have to move home, and very little help given. I feel stuck. I can do things for myself but have schizoaffective disorder and now on HRT, which is awful. I feel staff should know more about this topic as it affects my mood.