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Thanks to everyone involved

Posted By Johnnys

"Thanks to everyone involved"

About: Glasgow Royal Infirmary / Accident & Emergency Golden Jubilee National Hospital / Cardiac Surgery

(as a service user),

I went to the Emergency Department because I had chest pain. I went to triage, and within a couple of minutes of arriving in the department I was triaged by a lovely nurse. The nurse took their time to listen to me and was very caring. The nurse took me straight through to the main area of the department because they noticed right away that my symptoms were worrying.

I was brought to a cubicle and was met by another lovely nurse. The nurse hooked me up to various monitors, performed an ECG straight away, and detected that I was having a heart attack. The nurse immediately ran and got a doctor. The nurse wheeled me into the resus area and took bloods from me. The nurse was very competent, kept me at ease and reassured me when I was very anxious.

The doctor then took over my care, they were excellent- one of the nicest doctors I had ever met. I was transferred to the Golden Jubilee, Clydebank, to undergo stents. I am so grateful for our NHS. Thanks to everyone involved .

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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde about a year and a half ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 11/11/2022 at 11:19
Published on Care Opinion at 11:19

Dears Johnnys, I am sorry to hear you had cause to present to our ED suffering a heart attack, I am sure this will have been a very distressing experience. I am glad that you feel the support and care provided by our ED team helped you feel less anxious and I will pass your kind comments on to them. I trust you continue to make an uneventful recovery

best wishes

John

Joh Carson

North Sector Chief Nurse

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 16 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 20/12/2022 at 16:27
Published on Care Opinion at 16:27

Dear Johnnys

I am sorry to hear about your recent heart attack.

Thank you so much for taking the time to acknowledge the dedication and patient care provided by our NHS staff. Our staff are very hard working and committed to providing excellent patient.

I hope you are recovering well and would like like to wish you all the best.

Kind regards

Hollie

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