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Ayr Hospital Station 14

Posted By AyrshireActor

"Ayr Hospital Station 14"

About: University Hospital Ayr / Endocrinology and Diabetes

(as a relative),

Elderly relative's care and lack of communication from staff , My gran fell on the ward in the evening, and a family member wasn’t contacted until late afternoon the next day? Surely this isn’t acceptable and should be investigated and the lack of communication issue needs to be further addressed. 

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Responses

Response from Hazel Hynd, Acute Services Business Manager, University Hospital Ayr, NHS Ayrshire & Arran about a year and a half ago
Hazel Hynd
Acute Services Business Manager, University Hospital Ayr,
NHS Ayrshire & Arran

Submitted on 10/11/2022 at 17:08
Published on Care Opinion at 17:08

I am very sorry to hear about your recent concerns regarding your gran. We value your feedback in order to improve our service and I would like to offer you the opportunity to contact me in order to review this issue in more detail.

My name is Hazel Hynd, and I am the Business Manager for Acute Services at Ayr Hospital. My email address is hazel.hynd@aapct.scot.nhs.uk. If you would like to email me and provide some additional information and a contact number, this will enable us to discuss this further with a family member.

Many thanks for taking the time to get in touch.

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