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"Lovely on CCU; absolute chaos in A&E"

About: Daisy Hill Hospital / Coronary Care Daisy Hill Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came to Daisy Hill Hospital's A&E after having issues with my heart. If I could describe my Emergency Department experience in one word it would be dreadful. I have to say it is not the staff that are the problem - they are brilliant. However, it was absolute chaos. The treatment I received was brilliant, however the sheer volume of people was just overwhelming. I had no bed - I had to spend a night on a trolley in the corridor alongside 5/6 other patients. It was incredibly noisy and difficult to sleep.

My experience on the Coronary Care ward has been absolutely brilliant once you get up here. No matter what you want the staff get it for you. In my honest opinion, the staff deserve a huge pay rise. The staff are excellent communicators - they are very caring and explained everything to me well. One nurse in particular came and sat down beside me, comforted me and helped ease my fears after I received my diagnosis. I cannot remember any names but all the staff have been good. They always do what you want and they are always aware of their patients' needs.

The toilets are always kept clean. The food is a bit too bland but I'll still eat it. I like the curry but the rest is bland.

I have no further suggestions for improvement - A&E was the worst part, the rest of the stay was fine.

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Responses

Response from Jodie Henry, Deputy Sister Male Medical and Coronary Care DHH, Acute, Southern Health and Social Care Trust about a year and a half ago
Jodie Henry
Deputy Sister Male Medical and Coronary Care DHH, Acute,
Southern Health and Social Care Trust
Submitted on 10/11/2022 at 09:46
Published on Care Opinion at 09:46


Good morning, we would like to thank you for taking the time to provide feedback on your stay in Coronary Care. We are delighted to hear that your experience has been a positive one. I am pleased to hear that staff have communicated very well with you throughout your admission - We strive to include our patients with their care and ensure they know what is happening every step of the way.

We are sorry you feel the food was not up to standard, please feel free to hesitate to contact the catering department if you wish to discuss this furter.

WE wish you a speedy recovery.

Kind regards,

Jodie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust about a year and a half ago
Submitted on 14/11/2022 at 13:51
Published on Care Opinion at 13:51


Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I am sorry to hear that you find the menu repetitive. The menus are reviewed frequently and I will pass you suggestions on to the Catering Manager.

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