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"Frustrated and disappointed"

About: Ninewells Hospital / Gynaecology

(as the patient),

I went to the ward for severe left sided stomach pain, at 5:30pm, and finally got seen at 10:00 pm, by a junior, went to the bathroom and come back to a consultant who told me I shouldn’t have left because they wants to scan me. When doing the scan they tell me my pain is on my right side.  I say it is the left side, not the right, but am told no, it is the right side and I have a small harmless cyst that’s on the right. I said again that the pain is on the left but am told that they have been doing this 30 years and I need to trust them.  I responded that I have been in this body for 30 years you’ll need to trust me when I say it’s the left side. 

I was then told that it was it was nothing serious and to go home take paracetamol. I’ve been dealing with this pain for 8 days now on pain relief far stronger with no luck, and it is getting worse so I asked for a second opinion. This was refused. I was told that they have been doing this for a long time and they know their stuff. I said it isn’t acceptable, being told where my pain is and is not, and that I’m not actually in pain just a little discomfort and suggesting I am exaggerating.  Then being refused a second opinion which I believe to be illegal in the UK.

I was told that if I desperately needed to stay in then I could but they weren't going to do anything and I’d be sent home tomorrow.  I said I’d like to stay in and see the morning round doctor, a second opinion.

I found their bedside manner atrocious and the practice old fashioned and seemingly from training 30+ years ago. I am so disappointed.

I said I felt like I came in and was being sent home with the same problem and I was being dismissed.  They laughed and suggested I was exaggerating the pain on my right side.  It is not sore on my right side - there is no pain there  - it is my left side that is hurting!

I am so frustrated and disappointed with this tonight.

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Responses

Response from Christina Navin, Clinical Care Group Manager, Theatres, Anaesthesia and Critical Care, NHS Tayside about a year and a half ago
Christina Navin
Clinical Care Group Manager, Theatres, Anaesthesia and Critical Care,
NHS Tayside
Submitted on 02/11/2022 at 17:20
Published on Care Opinion on 03/11/2022 at 08:41


picture of Christina Navin

Dear d_l_gg,

I am really very sorry to hear about your experience with our service. Thank you for taking the time to provide this feedback as it is so important that we hear from women using our services.

I would like to arrange for your concerns to be explored with a view to improving patient experience within Women's Services. If you would be happy for me to do this please email me with your details at christina.navin@nhs.scot. However, if you would rather not please be assured your feedback will be shared with the team to address the areas of concern you have raised.

Kind regards

Christina

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Response from Martha Collier, NHS Tayside about a year and a half ago
Martha Collier
NHS Tayside
Submitted on 05/11/2022 at 00:43
Published on Care Opinion at 16:33


Dear d_l_gg, my name is Martha and I am the Charge Nurse in Ward 36. I am saddened to read that this has been your experience, can I please take this opportunity to apologise on behalf of the team and echo Christina’s thanks for providing this feedback to enable improvements.

Please be assured your feedback has been shared with my colleagues. We would like to look into this further to ensure that others do not share this experience, therefore, if you have not contacted Christina and feel comfortable to discuss your experience further, please do not hesitate to contact the Ward on 01382 633836 and ask for myself or the Senior Charge Nurse (Fiona McCallum) who would be happy to support you. We are usually available Mon-Fri 08:00-15:00. If you would prefer to email I have added our details below.

The NHS Tayside Complaints and Feedback Team are also available if you would prefer and can be contacted on tay.feedback@nhs.scot.

Best Wishes,

Martha Collier

Charge Nurse, Ward 36 NW

Martha.collier@nhs.scot

Fiona.mccallum@nhs.scot

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