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"Fantastic care by the urgent Eye Clinic"

About: York Hospital / Ophthalmology

(as a service user),

I suspected I was suffering from uveitis again. I called the Eye Clinic at 2.33pm, my call was answered quickly and after a quick telephone triage I was offered an appointment at 4.45pm.  I could have been seen sooner were it not for the fact I work over an hour away from the Hospital. Once I arrived at the Clinic I was seen by the nurse for a quick eye test and no more than 10 minutes later seen by the Doctor who, after a few tests confirmed the diagnosis and gave me a prescription to be dispensed at the Pharmacy.

This is the fourth time I’ve had to use this service and each time I’ve been offered an appointment on the same day, staff have been friendly and it’s been an efficient service. Thank you to everyone in the Eye Clinic. 

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Responses

Response from York and Scarborough NHS Trust about a year and a half ago
Submitted on 20/10/2022 at 09:43
Published on Care Opinion at 09:43


Thank you for your kind comment regarding the care you received in the Eye Clinic at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment.

Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from entire team involved in your care.

I have passed on your comments to the staff involved, which I am sure they will be very pleased to read.

Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.

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