"Bad service "

Booked an appointment for my 9 month old baby (dob 15.01.2022) through 111 who has a raised temp and fast breathing, was told I had an appointment 17.01.2022 12:15pm.

Got called at 11:30am asking if I was still coming to the appointment and I said yes it’s at 12:15pm and they confirmed all ok.

Turned up to the emergency department as advised and was informed I had no appointment and to fill a form in and would be seen. The ED was full to the brim of patients so waiting time would have been over 3/4 hours which is unacceptable as I had an appointment booked.

As walking back to my car I had a phone call from someone in Russell hall saying come back and we will get you seen asap really sorry, turned back up and they said don’t know what your on about no one’s phoned you, unwilling to help and find out who had rang me so I left and went home.

Just had a phone call asking where I was and if I’m bringing my baby in and I told them the situation and they said oh ok bye then.

Completely unacceptable, this is for my 9 month old baby, he is still a baby and should receive better care than experienced. Really disappointed with the service and the fact no one seemed to know what or who rang me or where I needed to be. So I have dragged my baby up and down the hospital corridor for no reason to be charged parking for being in the hospital for 15 mins and treated poorly.