"Bad practice "

The main nurse who was looking after children’s blood test for the day was Incredibly unhelpful and rigid. Our appointment was booked for 10:40 but she refused to acknowledge the confirmations we had and insisted we had not booked it correctly. The systems were wrong for some reason, no apologies or acknowledgement . She showed clear signs of impatience with a scared toddler despite the fact there was no queue! This was not a one off incident as she was rude with another couple with their baby just before us. She clearly has no people skill and should not be in contact with patients let alone children. It took longer to complete the blood test because of her and he was really distressed because she had no empathy or sympathy, awful.