"Awful experience"

Really bad experience at Queen’s Hospital, from entrance until I’ve left.

I’ve had an awful abdominal pain which was going all the way to my back, I couldn’t stay straight on my feet for too long and neither on chair.

I’ve arrived there at 15:18 and after 15-20 min one of the nurse took my blood pressure and my temperature, after that I have waited for 6 hours to be assessed so I’ll know which department should I go. I understand that there was cases urgent that had priority but still it’s not acceptable to wait that long.

After 6 hours I was sent to Emergency Major B, yellow area. I have arrived there helped by my daughter, I’ve check in at the reception, waited for another half of hour to be assessed again and to do the blood tests. I finished all this around 11 pm. After that they’ve told me to wait in the other area from Major B at A&E to be called by someone whenever my results were ready.

I have waited until 3 am in the morning to be taken by someone. The doctor that came gave me a strong antibiotic and he booked me in for a CT scan at 9 am. The pain wasn’t as much at that moment as it was when I’ve arrived but it was still there, I could walk a bit better after the antibiotics. He prescribed me some medicine but he specified and insisted not to take them until the doctor from next shift reads my results. I’ve left the hospital at 6 am.

At 9 am I came for the scan, the lady from reception didn’t even know where to send me and move me from there to there. After the scan I’ve been told that I’ll wait 2 to 3 hours for the result.

I have waited until 4 pm, so another 7 hours spent over there for nothing. I decided to ask a nurse around 3 pm, she moved me from one side to another, she didn’t know, she told me that there’s no doctor to read my scan results and told me that she was going to find someone.

At 4 pm a lady doctor came and took me inside and asked me what is my problem with my file in her hands. I started to explain to her again what was wrong and that I did the scan. She DID NOT read my scan results, she DID NOT tell me if it was ready or not, she was really uncaring, and at the end told me to take the prescription that the previous doctor gave me, she DID NOT even look at that prescription.

I’ve left the hospital with pain, without a proper answer of what I have and totally disappointed and really tired of this uncaring staff.

I had to go back at home to check what is wrong with me on my money, even though I pay taxes and work and have a life here, because in there I didn’t get the proper treatment, I was really neglected.