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Care Opinion

Not being listened to and being offered the minimum help.

Posted By Pablopablo

"Not being listened to and being offered the minimum help."

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

I asked the doctor not to bring in a male practitioner for my examination. At first they obliged but then had to go and consult another doctor.   They then just returned with him even though I had said no.  In the end I felt violated as I felt I had no choice. If I was female and had stated a preference, and then felt forced to accept the alternative without being given a choice, how would that look?

On top of it all, I was offered the minimum of help. Instead of trying to treat my virus , they recommended I be cosmetically treated and to come back again next week. I don't have time to asking off work to keep going to the clinic; it's very inconvenient and I don't even know if I will make it. What is the point of coming in anyway when the practitioners don't seem to care what happens to you? I know my own body more than any doctor could tell me about it and to be treated like a lost cause is traumatizing when one has a condition. It is the reason why I asked for female practitioners because I feel they have a natural instinct for empathy.

Do not ever put me in such a position nor treat me like a lost cause.

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT about a year and a half ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 06/10/2022 at 15:51
Published on Care Opinion at 15:51

picture of Julia Barraclough

Dear Pablopablo

Thank you for taking the time to provide feedback on the service you received. I would like to apologise for you not feeling listened to and that you were not happy with the standard of care. All our patients should be treated with the same dignity and respect and wherever possible, we will ensure your needs are met.

If you are willing to email me your name, date of birth and contact details, I would like to have the chance to investigate your concerns in more detail and look at ways we can ensure your wishes are respected in the future.

Kind regards.

Julia Barraclough - Service Manager

email: juliac.barraclough@mpft.nhs.uk

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