This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Care is really lacking

Posted By triangulumjt75

"Care is really lacking"

About: Salford Royal / Oral surgery

(as the patient),

The care at this hospital is considerably slipping. My referral has taken 12 months for me to get to a treatment date and then on the date of my scheduled treatment to start (surgery) I attended hospital, sat and waited for a number of hours, only for a manager to come and advise us our survey  appointments had been cancelled. 

Now bearing in mind I had to stop taking some medication to be able to have surgery, I advised them that I would need to know if I should restart my meds or if the new date would be imminent - i.e. within the week. Their response was that someone would call me today. No one has. 

Care is really lacking. A 12-month wait for treatment can and never should be acceptable for a trust. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Salford Royal about a year and a half ago
Salford Royal

Submitted on 04/10/2022 at 08:54
Published on nhs.uk at 15:58

Thank you for your comments and we are sorry to learn that you had such an unsatisfactory experience.

We strive for a high quality of care across our Northern Care Alliance Trust and are very disappointment we didn't achieve this for you on this occasion at Salford Royal.

Many of the points you raise fall short of the care we expect you to receive and we sincerely apologise.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k