"Nhs forth valley out of ours service"

I have a very poorly 6 year old who has had a temperature and sore throat for two days. When his temp peeked at 39.9° I decided to call NHS 24. I spoke to a lovely call handler, who put me through to a fantastic nurse clinician. After hearing my little boys symptoms and health background of open heart surgery earlier this year and awaiting a tonsillectomy.Their decision was that my son was to be seen as a priority within 2 hours, they said they would hand his case over to my local NHS 24 hub. This is where things went from amazing to not.

I ended my call at NHS 24, I was still sitting 4 hours later with a still very poorly boy waiting at NHS 24 forth valley hub to get in touch with an appointment time. I have phoned back NHS 24 after waiting another hour. To get through they phoned the hub who said my son was on their list and they would get to him.

The lovely call handler at NHS24 didn't feel the need to reasses, my sons condition was no worse than earlier but all the same no better. I work for the NHS as a nurse and I know and appreciate the strain the whole NHS is under but leave a 6 year old little boy with a temp of 39.9 in my eyes is immoral especially when he has just overcome major surgery and has been assessed by a clinician as needing to be seen with in 2 hours. I am one very disheartened and disappointed mother but I have not let my child down having done all I can but NHS forth valley have.