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Daughters care while in hospital

Posted By pelicangm87

"Daughters care while in hospital"

About: Royal Cornwall Hospital (Treliske) / General medicine South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

After waiting in the ambulance (paramedics were excellent| ) my daughter was admitted direct to a ward and from the moment she was admitted staff could not have been more helpful, attentive, informative or kind

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/09/2022 at 14:54
Published on Care Opinion at 14:54

picture of Jess Saunders

Dear Pelicangm87,

Thank you for taking the time to share your story with us. Please accept my apologies for the delay in responding to you on here. I was pleased to see that from the moment your daughter was admitted to our hospital, you found the staff to be helpful, attentive, informative and kind. It would be really good to know which areas of the hospital your daughter visited so we can share your lovely feedback with the team. If you are happy to, please respond to this post with the locations your daughter received care, or if you would prefer, you can email us: rcht.patientengagement@nhs.net

I hope your daughter is now recovering well at home. Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/09/2022 at 14:53
Published on Care Opinion at 14:53

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 19/12/2022 at 14:31
Published on Care Opinion at 14:31

Good afternoon pelicangm87

Firstly, I'd like to apologise in the delay in responding to you but we'd like to thank you for taking the time to provide us with feedback on the service you received, it is much appreciated! We are so glad to hear that your daughter was well looked after, though we are sorry that you both had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope that your daughter is recovering well!

Kindest regards,

Sami and Dee

Patient Engagement Team

SWAST

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