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Staff do an amazing job

Posted By Buttercup7654

"Staff do an amazing job"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service)

(as a service user),

Son triaged by 111 and got a call OOH doc who made an appt to be seen. 

Seen, given meds and reassurance and back home within an hour. 

Staff were friendly and from 111 to OOH were quick and efficient and listened to me and my concerns. A very busy service, staff do an amazing job. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 15/09/2022 at 12:56
Published on Care Opinion at 12:56

picture of Shona Lawrence

Hi Buttercup7654

Thanks so much for sharing such fantastic feedback for the staff at NHS 24 and our colleagues within NHS Lanarkshire Out of Hours Service. I hope you are doing much better.

The title of your story is indeed correct in that staff do an amazing job. Your story is a shining example of seamless care which was delivered in a person-centred manner, quickly and effectively. Most importantly, clearly you were left reassured, which is great to see.

Here at NHS 24, we really appreciate hearing what happens following a call to us. I see you have mention that staff listened to you and were quick and efficient. I would love to share your feedback with the staff here at NHS 24 who managed your call. They would be delighted to see this. If you care to contact me with some additional detail, then I would do this. You can call me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again and best wishes for a full and speedy recovery.

Kind regards

Shona

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 21/09/2022 at 14:59
Published on Care Opinion at 14:59

Dear Buttercup7654

Thank you for sharing your recent experience at Douglas Street Community Clinic, it is a worrying time when your child takes ill. I am pleased that you felt cared for, was informed and treated quickly by the team you were seen by, I will be delighted to share your feedback with the team.

Kind regards

Karen

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