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No one answering the phones

Posted By papahj54

"No one answering the phones"

About: Scottish Ambulance Service / Patient Transport Service

(as a parent/guardian),

At the time of writing I have been on hold for 55 mins trying to find out where the pre-booked ambulance for my daughter is.  This has resulted in my daughter being late for her follow up appointment after having hip replacement, I cannot take her in my car as it is not suitable.  The hospital said they would still see her if we could get her there, but no one answering.  It is not good enough.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/09/2022 at 10:53
Published on Care Opinion at 10:53

Dear papahj54

Thank you for your feedback. I am very sorry to read the difficulties you have experienced whilst trying to contact our patient transport service.

Please may I kindly ask you email our team at sas.feedback@nhs.scot with your name, daughters name and address along with your phone number and I will arrange a call back for you.

Please accept our apologies once more

I look forward to hearing from you

Kind Regards

Lesley

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