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Visit to A and E Altnagelvin with 80 year old Mum

Posted By Island Hopper

"Visit to A and E Altnagelvin with 80 year old Mum"

About: Altnagelvin Area Hospital / Emergency department

(as a relative),

We waited 9 hours in a dirty waiting room where there was no sense of logic or flow..no care or urgency...only to have our own painful situation shadowed by watching others who had been there much longer than us. To watch desperately sick people sitting with injured limbs, people and babies and toddlers screeching, sat for hours on end too. No food vending machines for 9 hour stay is incorrigible. A washroom with no soap and not cleaned once in the 9 hours we were there. My poor Mum feeling guilty for being there. In my opinion, this service is in a sad state of affairs and so very broken.

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Responses

Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT 12 months ago
We are preparing to make a change
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 12/04/2023 at 13:10
Published on Care Opinion at 13:44

picture of Colleen Hamilton

Hi Island Hopper

I am sorry to hear about your negative experience in ED Altnagelvin a few months ago. Currently in ED over the last year the department has seen sustained pressure and high volume of patients attending and waiting to be seen. Please be assured that staff are working as quickly and as safely as possible to ensure all patients are seen and cared for. As patients are seen in priority order, unfortunately this does mean that some patients wait longer than others to be seen.

We have contacted estates to try and get provision of a snack vending machine in the waiting area and this is still currently outstanding, but has been on our department agenda for some time.

Cleaning of the reception/waiting area should be carried out regularly day and night and I will address this with support service team.

Thank you again for your feedback and will chase these actions moving forward.

Regards

Colleen Hamilton

Altnagelvin ED manager

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