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A&E waiting

Posted By I g mathie

"A&E waiting"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department

(as a service user),

Waiting in A&E at Wishaw General since mid morning with my elderly mother who developed symptoms of a stroke during the night.

Brought in by ambulance, triaged within 1 hr after waiting in the back of an ambulance. Still waiting to see a Doctor in the mid afternoon.

A shocking display of mismanagement and downright bad practice in my opinion.

5 ambulances sitting at the door to be seen, holding back vital public service to those who are in need. 

If there is staff shortage, then that’s a management issue, no beds, government issue. 

I feel the system is broken and needs immediate intervention from capable people. From this experience, it is my opinion that the extra money provided to the NHS in 2020/2021 has made little impact on the service provided.

Utterly disgraceful and shameful practice. 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/09/2022 at 13:24
Published on Care Opinion at 13:24

Dear I q Mathie

I am sorry to read about your experience at the A & E department at University Hospital Wishaw. It must have been a very worrying and frustrating time for you.

I am sure that NHS Lanarkshire will be in touch with you shortly to discuss matters.

I do hope you mother is feeling better.

Kindest regards

David

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Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 09/09/2022 at 13:10
Published on Care Opinion at 13:10

Dear I g mathie

Thank you for taking the time to feedback to us about your recent experience of University Hospital Wishaw, A&E. It can be a worrying time attending hospital, especially with elderly relatives. We always want to make things better for patients and their families.

It would be helpful if you could contact Patient Affairs at University Hospital Wishaw so that they can understand the issues in more detail.

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk Tel no 01698 366 558

Kind regards

Karen

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