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"Excellent post-COVID care and rehabilitation"

About: Lings Bar Hospital / Castle Ward Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine

(as a relative),

My husband was transferred to Lings Bar Hospital in Nottingham for rehabilitation following a positive COVID test and 10 days in isolation on the stroke ward at the Queens Medical Centre.  

The staff in Castle Ward at Lings Bar, although depleted in number, gave him exceptionally good care during his two and a half week stay with them.  In particular, Courtney who led his physio programme whilst undertaking a myriad of other tasks, went well above what anyone could expect.  Nothing was too much trouble and she was always bright, cheerful and encouraging. Her support of both my husband and me was beyond measure and hugely appreciated by us. 

During the couple of days prior to my husbands discharge, Ward Sister Claire was extremely helpful in guiding me through the responsibilities I would need to take on board once he was home, not least of all the special diet and very complex preparation of medication and drinks due to his post-COVID swallowing issues (dysphagia). She actively pursued and chased a referral to the Speech and Language Therapy Service which resulted in facilitating a helpful and continuing telephone contact with a therapist whilst awaiting assessment as an outpatient.
 
In summary, brilliant service from all the team on Castle Ward for their care during my husbands stay in Bluebell bay.  
Thank you. 

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Responses

Response from Dawn Cronin, General Manager, Specialist Nursing, Proactive and Planned Care, Community Health Services nearly 2 years ago
Dawn Cronin
General Manager, Specialist Nursing, Proactive and Planned Care,
Community Health Services
Submitted on 08/09/2022 at 15:44
Published on Care Opinion at 15:44


To Corvusyw74

thank you so much for putting your comments on care opinion. We really appreciate the time it takes to feedback. I have passed your comments to the staff and teams concerned. It was particularly useful to hear how supportive you found the discussion with the ward manager Claire about expectations when home and the management of difficulty swallowing. We will share this with other staff so that they can consider how these discussions and support are delivered and learn how useful it can be for family members to have this discussion in this way.

Thank you again for taking the time to tell us about your experience.

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