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Care Opinion

NHS24

Posted By Thankful111

"NHS24"

About: Dr Gray's Hospital / GMED NHS 24 / NHS 24 (111 service)

(as a service user),

I really appreciated the time spent with a Doctor on a call regarding my daughter and an infected sore. Advice was great and really reassured us. This is not the first time we have used NHS 24 and each time the help has been excellent from the staff involved. A previous instance saw my husband get admitted to hospital following a call to 111 for nearly 2 weeks where he was diagnosed with an autoimmune disorder. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 08/09/2022 at 10:12
Published on Care Opinion at 10:12

picture of Shona Lawrence

Dear Thankful111

Thank you so much for the positive feedback on your experience of calling 111. I hope your daughter is doing much better. It sounds as though the Doctor did a great job in reassuring you both. I see the Care Opinion team have kindly tagged NHS Grampian/GMED to your story which means that they can see your kind comments.

I note you have called 111 previously for your husband also which resulted in onward care being arranged.

Here at NHS 24, patient safety and a positive patient/caller experience are out top priorities. It's great to see your positive comments. Should you wish to share any further detail on your actual calls to 111, then I would be pleased to hear from you. You can call me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk. With some additional detail, I could share your story with the staff who managed the calls to the service.

In the meantime, I wish you all well.

Thanks again for getting in touch.

Kind regards

Shona

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Response from Osi Elegon, Operations Manager, Out of Hours Primary Care (GMED), NHS Grampian nearly 2 years ago
Osi Elegon
Operations Manager, Out of Hours Primary Care (GMED),
NHS Grampian

Submitted on 08/09/2022 at 14:43
Published on Care Opinion at 14:43

Dear Thankful111,

I am sorry to read that your daughter was unwell but I am happy to see that your daughter's care was manage by one of my GP colleagues who was able to deliver a centred care to your daughters health needs and most important you left our care filling reassured.

Thank you for taking the time to share your feedback with us, we constantly work towards improving our service, and we are only able to achieve this when we engage with our service users. Just has my GP colleague left you feeling reassured, your feedback is very reassuring and very encouraging. This is proof that we are heading in the right direction.

I am responding on behalf of the Primary Care Out of Hours Service (GMED). I would like the opportunity to explore your experience in details. This will enable me to identify the GP colleague who cared for your daughter and pass on your feedback. So if you are willing, can you please share more information with me privately. You can reach me at gram.gmedurgent@nhs.scot

Kind regards

Osi

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