"Strange and extreme rules"

I felt this service was, in my opinion, extremely run down, dirty, never enough food, and lacked care. A staff member who I felt was very manipulative, genuinely scared me.

Some of the ways in which I observed staff treating other residents made me feel very unsafe. There were strange and extreme rules. 

This was a small snippet of what I saw and experienced. It left me feeling scared of asking for help ever again, even to become respite anywhere else.