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Access to outpatients department

Posted By bluecollarman

"Access to outpatients department"

About: University Hospital Monklands / Outpatients Department

(as a relative),

I'm not one who usually moans about stuff out of my control, but after I dropped my wife off at the front entrance I went to park my car. After getting parked in the farthest away space, I decided to head back towards the hospital building. But there aren't any signs directing humans towards the outpatients area. So with limited mobility and a walking stick, I attempted to get to the front entrance, to find the only known way into the outpatients dept.

When I got about halfway round, my wife had finished her appointment and I had to waddle back up the hills to get my car again. The system seems broken. Maybe it's just me, but I really don't want to have to come back.

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire nearly 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 02/09/2022 at 18:34
Published on Care Opinion at 18:34

Dear bluecollarman

Thank you for taking the time to provide feedback of your recent experience at University Hospital Monkland, Outpatients. I am sorry this was not a positive experience for you, and I will share your feedback with the team, we always want to make things better for patients,

If you wish to give further information please contact Patient Affairs at University Hospital Monklands so that they can understand the issues in more detail, PatientAffairs.Monklands@lanarkshire.scot.nhs.uk Tel no 01698 752300

Kind regards

Karen

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