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"Committed hospital staff and professionally skilful surgery"

About: North Devon District Hospital / General surgery

(as the patient),

I would be most grateful if the following comments could be shared with the team and management. I felt informed throughout the pre-and post surgery and I am eternally grateful for their devoted work.

Having returned from the Day Surgery Unit at the NHS Barnstaple Royal University Healthcare team for an Inguinal Hernia repair procedure, (first surgery in my whole life). My Appointment within an extremely busy Hospital still successfully struggling with Covid restrictions/protocols, full beds, massive staffing pressures and apparent patient “catch up”. I have nothing but complete admiration, respect, appreciation and awe for the empathetic care, committed hospital staff and professionally skilful surgery throughout my overall magnificent hospital experience which leaves me proud of our extraordinary and occasionally, chastised NHS.

My Apologies for not articulating all individual names responsible for my appointment, (exempt the Surgeons), all of whom made the extraordinary experience from my arrival at the main desk, through the thorough attentive pre surgery admin/preparations Nurse’s, to the cheerful knowledgeable anaesthetist, the exceptionally skilful surgeons: Mr Pawlak and Mr Wei and their brilliant accomplished theatre team, to the courteous respectful recovery team and back to the start of my journey with the indomitable hardworking Nurse Caroline and Nurse Debbie for my final discharge procedures, and finally any member of staff in the background workforce whom I have unintentionally left out but who made my systematic appointment more bearable.

Thank you all for your patience, exceptional care, and tremendous selflessness to your patient’s.

Stay Alert Stay Safe Stay Alive.

Sincere regards 

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Responses

Response from Alison Ravenhill, Medical Secretary - Colorectal team (Northern Services), General Surgery - Colorectal team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Alison Ravenhill
Medical Secretary - Colorectal team (Northern Services), General Surgery - Colorectal team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 30/08/2022 at 10:51
Published on Care Opinion at 11:52


Dear Ralphie

Thank you so much for taking the time to write such a lovely review of your hospital experience. All the staff involved will be delighted to hear that you had such a positive experience.

Wishing you all the very best with your continued recovery.

With best wishes

Alison

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