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Great dental service from NHS 24

Posted By intensityse86

"Great dental service from NHS 24"

About: NHS 24 / Scottish Emergency Dental Service

(as a service user),

I was knocked off my bike late at night in aberdeen and my front tooth was cracked in half. I called NHS 24 and they were so helpful from start to finish. I called at around midnight. I spoke to several people including a dental nurse over the course of an hour and ended up getting an appointment the next day at a dentist. I attended the dentist and he fixed my tooth with a filling. it's not perfect but they weren't perfect teeth anyway. It cost less than £30. Absolutely amazing what the NHS can do. My face is still sore as anything but at least there isn't a big gap in the teeth.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/08/2022 at 16:22
Published on Care Opinion at 16:22

picture of Shona Lawrence

Dear intensityse86

The first thing I thought when I read your story was 'ouch'. I hope you are ok after your bike mishap! I'm so sorry to learn of this and hope your sore face improves soon.

Thanks so much for sharing your story with us. It's fantastic to see your positive comments for our fabulous Dental Team here at NHS 24. It would be great to be able to share your kind comments with the staff who managed your call. When you feel up to it, if you would be kind enough to contact me with some more detail, then I could do this.

Feedback such as yours is great for staff to see and I'm sure your particular story, with your positive outcome, would brighten their day. You can get me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk. I hope to hear from you further.

In the meantime, take care, especially when back on your bike:)

Kind regards

Shona

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 29/08/2022 at 16:04
Published on Care Opinion at 16:04

picture of Shona Lawrence

Hi N

Thank you so much for contacting me directly. I hope you are continuing to do well. It was great to hear from you.

With the additional detail you provided, we have managed to locate the staff members who managed your call to NHS 24. Your positive comments will be shared directly with them and I am sure they will be delighted.

Take care and best wishes for the future.

Shona

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