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Continence care

Posted By Karenfer

"Continence care"

About: Royal Alexandra Hospital / Elderly Medicine (wards 3-7 & 36)

(as a relative),

My elderly mother was in MAU ward

Was given antibiotics which ran straight through her. 

She sat in dirty pads for hours. As a result she was red raw on moving to the next ward and had to lie with the pad off and with lots of cream on. The nurses stated that they were disgusted she was in this mess.

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Responses

Response from Stephanie Leca, General Manager, Emergency Care and Medical Services, NHSGGC nearly 2 years ago
Stephanie Leca
General Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 24/08/2022 at 11:35
Published on Care Opinion at 11:56

Dear Karenfer

I am the Clinical Services Manager for the Older People and Stroke Services in the RAH. I am very sorry to read that the care experienced by your elderly mother fell well below the standard of care we strive to deliver to each patient. I would like to investigate this further to understand what went wrong and and what actions are required to prevent this happening to another patient.

Could you possibly email me at stephanie.leca@ggc.scot.nhs.uk or call me on 07816998700 to discuss further?

Kind regards

Stephanie

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Update posted by Karenfer (a relative)

I think this urgently needs looked into. My mum had a dirty pad on for hours her bottom redraw and agony. Had to call district nurse in to dress it also her carers putting lots of cream on to try and heel the wounds. This is unacceptable to older people who have enough issues.

Response from Stephanie Leca, General Manager, Emergency Care and Medical Services, NHSGGC nearly 2 years ago
Stephanie Leca
General Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 12/09/2022 at 18:44
Published on Care Opinion on 13/09/2022 at 09:02

Dear Karenfer

I have responded to your email which you sent to me. The Lead Nurse will be in touch with you to discuss your concerns. I continue to offer my most sincere apologies for this incident.

Kind Regards

Stephanie

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