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"Eastwood Health and Centre patient experience"

About: Community Nursing / District Nursing

(as a service user),

Having been lucky enough not to need to use our Medical Centre much over the years, that all changed during the last couple of years.

The service and care that we have experienced from throughout the Eastwood Centre has been excellent.

It starts with our GP Practice which is within the Centre, where all of the staff, from receptionists to the GPs (Drs Morrice and Masson's team) are helpful and polite and caring.

The ground floor treatment room nursing team are friendly and efficient and make a visit there a pleasure.

The Willow Clinic has been a huge support with the care and attention delivered by all of the team giving us great confidence and comfort and we know that we are in good hands.

When many people are not having such good experiences with their healthcare needs, I wanted to thank all of the staff employed at the Centre and to let them know that they are making a difference. 

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Responses

Response from Deirdre McCormick, Chief Nurse, East Renfrewshire HSCP nearly 2 years ago
Deirdre McCormick
Chief Nurse,
East Renfrewshire HSCP
Submitted on 25/08/2022 at 15:57
Published on Care Opinion at 16:18


picture of Deirdre McCormick

Dear Elka,

My name is Deirdre McCormick and I am the Chief Nurse for East Renfrewshire HSCP. Thank you for taking the time to provide feedback on your positive experience throughout Eastwood Health and Care Centre it is much appreciated. To be honest your post really made me smile!

I am delighted to hear that your experience of the services you have had contact with within Eastwood Health and Care Centre have been excellent and that staff were polite, friendly, efficient and caring providing you with comfort and confidence that you were in “good hands”. Making a difference is what our work is all about so thank you for highlighting how our staff and services have made a difference to you.

I will ensure that your comments are fed back to all the relevant staff who will no doubt be delighted. I do hope you are keeping well and wish you all the very best

Best Wishes

Deirdre

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