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"Medical history discussed in front of everyone"

About: South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance William Harvey Hospital (Ashford) / Accident and emergency William Harvey Hospital (Ashford) / Colorectal surgery

(as a service user),

I went to the hospital by ambulance because my bowel was blocked, although this wasn’t confirmed straight away as I had a long wait for an ambulance, and another long wait in a queue to get into the hospital and then another long wait to be seen.

What I am angry about is the acceptance that we have no privacy and all our medical history is discussed in front of everyone. And I was told loudly I had an eight hour wait to see a doctor!!!

While waiting I felt really sick, my wife said excuse me one of the nurses she was shouted down to wait - she continued to tell the nurse that I was about to be sick, but the nurse said you will have to wait I’m busy in a very abrupt manner.  My wife said to me you will have to be sick on the floor and so I was.

After I was sick - I won’t go into detail - they realised the urgency of my condition and I had to have a tube put down my throat there in the corridor with everyone listening to all the gory noises.

I was asked about bowel movements. And had to explain with an audience that I have a stoma.  Not ashamed but why should I have to?? I never thought this day would come - what about patients confidentiality, or worse what might happen to people waiting for an ambulance or in a corridor. I really don’t think A&E could get any worse, it appears to be at rock bottom.  

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