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Care Opinion

Our sons stay in hospital

Posted By L22

"Our sons stay in hospital"

About: Paediatrics / Acorn Ward Paediatrics / Paediatric Assessment Unit

(as a parent/guardian),

Our son was admitted with suspected sepsis via A&E. We were promptly moved to the PAU awaiting assessment. Although we felt this time was being managed slowly; when we raised our concerns that our son wasn’t improving & time was lapsing the doctors were quick to act.

Evening doctors arrived & we were immediately reassured by Dr Sam. His approach, his duty of candour & the plan he implemented felt really reassuring in response to our concerns. During these initial assessments Dr Sam made some very quick decisions to treat his worsening condition promptly. We were then cared for so attentively by staff nurse Caroline in the HDU. She went above and beyond to comfort us & take the best care of our son. Both her & Dr Sam have made a lasting impact on us & we will be forever grateful.

We were cared for by several fantastic nurses & met several consultants; each with their own opinion & plan. Ultimately we were impressed with how well listened to we were as parents & how this was instrumental in our sons treatment. On our last day Paula took great care of us & checked we were happy with everything in the lead up to our discharge. Nothing felt too much trouble for any nurse or HCA. The supportive conversations, endless cups of tea & biscuits & the genuine concern & care for our son has made this very scary experience much more bearable & we are thankful to each & every one.

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Responses

Response from Dr Holly Mincher, Paediatric speciality doctor in training, Paediatrics, Somerset NHS Foundation Trust nearly 2 years ago
Dr Holly Mincher
Paediatric speciality doctor in training, Paediatrics,
Somerset NHS Foundation Trust

Submitted on 23/08/2022 at 15:04
Published on Care Opinion at 15:58

picture of Dr Holly Mincher

Dear L22

My name is Dr Holly and I am one of the paediatric team members who responds to the feedback given by patients and their families.

What wonderful feedback! Many thanks for sharing your experiences about your stay with us. I am thrilled you and your son were treated with such attentive care and kindness by all staff members of the Children’s Unit during your stay. I am also very pleased you were given all the support you needed, appreciating how stressful it is when your child becomes poorly and needing hospital care. I hope your son is now much better.

I understand good care includes discussions that are undertaken in complete honesty and patients and families are truly listened to. It is heartening to know you have experienced this from our staff when you voiced your worries and they were acted upon promptly.

I have shared your lovely comments with Dr Sam, Paula, Caroline and all staff of the paediatric department, including the Paediatric consultants, the paediatric Matron Suzy Mason and our Nurse Managers Stuart Adams and Caroline Jackson. All members of staff in the Children’s unit work extremely hard to provide excellent patient care and I know everyone will be delighted and hugely grateful to hear about your feedback.

Best wishes

Dr Holly

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