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Excellent nurses but no hot water in toilet

Posted By Natbs79

"Excellent nurses but no hot water in toilet"

About: Daisy Hill Hospital / Coronary Care Daisy Hill Hospital / Emergency Department

(as a staff member posting for a patient/service user),

After collapsing I was brought to Daisy Hill Hospital's Emergency Department following a collapse. My experience here was good. I had quite a long wait. However, all the staff were fine and very helpful - I have no complaints.

I was then transferred up to Coronary Care where I am now. Everything I have to say about here is very positive. The main enemy on the ward is boredom however as there isn't really much to do.

All the nurses up here are excellent and all the medical staff have been good as well. Every staff member has been brilliant - but the nurses have been particularly good. Every member of staff is excellent at communicating with you - they tell me exactly what I need to know.

Any food I have eaten has been absolutely superb - and piping hot as well.

The only issue I have encountered during my stay here is that there is no hot water in the toilet sink. Other than this everything has been good.

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Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Acute, Southern Health and Social Care Trust nearly 2 years ago
Patricia McGrath
Nurse Team Lead Urgent Care , Acute,
Southern Health and Social Care Trust

Submitted on 19/08/2022 at 09:10
Published on Care Opinion at 09:10

Good Morning,

Thank you so much for taking the time to share your experience from staying in Male Medical.

We are delighted to hear that your experience has been a positive one. I am pleased to hear that staff have communicated very well with you throughout your admission - We strive to include our patients with their care and ensure they know what is happening every step of the way.

I will look into the issue with the hot water and if this is still an issue, then it will be reported today.

I will ensure the team are all aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust nearly 2 years ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust

Submitted on 23/08/2022 at 15:10
Published on Care Opinion at 15:10

Thankyou for taking the time to reflect on your experience in hospital. Were delighted to hear that your experience has been overall positive despite the nature of your admission. I will pass on your very kind words to the nursing staff and all hospital staff involved with your care.

With regards to no hot water in toilet sink, we will escalate this to ward management level and have our hospital maintenance team review this.

Again thankyou for your kind words and we hope you make a quick recovery

Paul Smyth

Head of Service ED

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Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust nearly 2 years ago
Southern Health and Social Care Trust

Submitted on 20/09/2022 at 12:58
Published on Care Opinion at 12:58

Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I have passed your positive feedback regarding the food to the Catering Team.

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