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Care Opinion

My time has been grand so far

Posted By Natbs79

"My time has been grand so far"

About: Daisy Hill Hospital / Stroke Unit

(as a staff member posting for a patient/service user),

I have been on the Stroke and Rehab ward at Daisy Hill Hospital for a couple of weeks now, having spent some time in Craigavon as well. My experience has been grand so far.

All the staff members have been extremely good to me. They are all excellent at communicating with you as well. The only thing that is annoying is that it is so very boring here on the ward and I have nothing to do.

Any food I have had whilst here has been excellent - it really could not have been any nicer.

Overall my time here has been grand and I am looking forward to getting home soon.

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Responses

Response from James Gilpin, Stroke Service Improvement Lead, Southern Health and Social Care Trust nearly 2 years ago
James Gilpin
Stroke Service Improvement Lead,
Southern Health and Social Care Trust

Submitted on 10/08/2022 at 11:03
Published on Care Opinion at 11:03

picture of James Gilpin

Good morning,

Thank you for taking the time to give us this valuable feedback. I'm sorry to hear that you have been unwell and had to spend time in hospital.

It is lovely to hear that the staff are caring for you and communicating with you so well. We try to make our environments stimulating and interesting, we would be keen to explore new ways of doing this. If you would like to discuss it further please don't hesitate in emailing me on james.gilpin@southerntrust.hscni.net

May I wish you a speedy recovery,

James

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust nearly 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 10/08/2022 at 11:18
Published on Care Opinion at 11:18

picture of Mairead Casey

Good morning

Thank you so much for taking the time to share your experience. We recognise how difficult it is for families at the minute due to Covid 19 due to the restrictions on visiting. We have introduced a Virtual Visiting Service within the Trust. This new service has been established to try to support families and patients during this time and enables families to stay connected.

I attach below details on how your family/friends can book a visit. Once a virtual visit has been booked our Virtual Visiting Officer then goes along to each patient and set up the call with the virtual visitor using the Trust's iPads.

Image title

If you would like any further details on this service, please feel free to contact the Virtual Visiting Schedulers for more details and they will explain in detail. Their contact number is 07776516419, 7 days a week 9.00 am to 5.00 pm.

Kind regards

Mairead Casey

Virtual Visiting Service

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