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High standard services all round

Posted By Johhf57

"High standard services all round"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Xrays & Scans General practices in Forth Valley

(as the patient),

Feeling light headed and nauseous. 

I attended Dollar Health Centre. Easy to book an appointment. Prompt, well explained. 

11 months later I repeated the procedure as I felt more unwell. Same high quality service from Dollar. Referred to Forth Valley for ECG. Same high standards, polite, caring.

I deteriorated further and came to Forth Valley A and E. X rays, ECG etc with same high standards. The only improvement I would suggest is better signage around the new hospital. 

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Responses

Response from Jennifer Gilchrist, Radiology Department Manager, Radiology, NHS Forth Valley nearly 2 years ago
Jennifer Gilchrist
Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 03/08/2022 at 14:40
Published on Care Opinion at 14:40

Dear Johnf57,

Thank you for taking the time to feedback on your experiences while in FVRH. I am pleased you have received a high quality of care, and easy access to the services.

Signage has been flagged recently to be inadequate by other service users, and we are currently discussing how best to improve this including directions for Radiology in particular.

I Hope you remain well and thank you again for this feedback.

Jen

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Response from NHS Forth Valley nearly 2 years ago
NHS Forth Valley

Submitted on 03/08/2022 at 16:22
Published on Care Opinion at 16:22

Dear Johnf57

Thanks for taking the time to give this lovely feedback about Dollar Health Centre. I am pleased that you found it easy to book an appointment and then received a high quality service. I will share your comments with the rest of our team.

Dr Paul Baughan,

GP, Dollar Health Centre.

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Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley nearly 2 years ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 03/08/2022 at 17:21
Published on Care Opinion at 17:21

picture of Catherine Labinjoh

Dear Johnf57

Your comments illustrate really well the journey a patient might undertake as part of their care. Lot's of different people to meet and places to get to! I'm really pleased to read that we seem to have got most of the pieces right but you're not alone in finding the hospital difficult to navigate around. I'm really pleased to hear we're already working to improve that.

I work in Cardiology and the team will be especially pleased to hear that your experience of having an ECG went well. I'll make sure your kind words are passed on.

With best wishes

Catherine

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Response from Donna Clark, Clinical Manager, Medical, FVRH nearly 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 04/08/2022 at 09:07
Published on Care Opinion at 09:07

Dear Johhf57

I sincerely hope you are recovering from your recent hospital admission. I would like to thank you for your very positive feedback relating to your recent visit to Forth Valley. I absolutely agree that we need to update our signage especially relating to the Urgent Care Centre and this is something we are working on.

Take Care

Donna Clark

Operational Manager

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